Certified Case Manager Test 2026 – 400 Free Practice Questions to Pass the Exam

In the context of case management, intervention standards refer to specific actions and strategies that guide the process of working with clients to achieve their goals and improve their situations. Each of the terms listed represents a recognized component of the case management process except for the one identified as not an intervention standard.

Introduction typically refers to the initial phase of the case management process, where the case manager establishes rapport, reviews the purpose of the meeting, and gathers preliminary information about the client. While important, this phase does not qualify as an intervention standard in the same way the other terms do.

Engagement refers to the process of actively involving the client in their own care and decision-making. This is a crucial intervention standard as it seeks to ensure that clients are committed to the process and feel empowered to participate in their solutions.

Exploration involves assessing the client's needs, strengths, and challenges. This step is critical for understanding the context in which the client operates and helps inform the subsequent steps in the case management process.

Case Planning is the phase where specific strategies and actions are developed collaboratively between the case manager and the client, aimed at addressing the client's needs effectively. This is a direct intervention standard focused on outlining the course of action to reach desired outcomes.

Therefore, the distinction lies in